repairs-refurbishing
If your LAGOS item requires repair, please follow the instructions below:
- Print our Service Request Form
- Complete all information on the form
- Include this form with your item to be repaired via an insured shipping method to:
LDI
ATTN: Service Dept
441 N. 5th St.
4th Floor
Philadelphia, PA 19123
After we assess your request, we will contact you with an estimate before proceeding with any repairs. Shipping and handling fees apply. Â View our Cost Estimate information.
For further information, please email customercare@lagos.com or call 877-925-4305Â , Monday through Friday, 8:30am to 7pm EST. Our team will be happy to assist you.
Polishing Services
For a minimal fee, you can send your LAGOS jewelry for a professional cleaning and polishing.
- The general fee for this service is $25 per item
- Allow 2-3 weeks for delivery upon confirmation of the estimate for this service
- Postage and handling fees apply
When sending jewelry in for cleaning and polishing via any mail service, complete our Service Request Form to ensure proper handling of your piece.
Please note: Refurbishing and cleaning does not include repairs, such as restringing or replacing damaged diamonds, pearls, doublets or gemstones. Damaged stones can be replaced with estimates given upon request. Specify if your jewelry requires restringing or a replacement of a stone. Diamonds, pearls, doublets or gemstones will be tightened during the refurbishing process.
You may ship the item pre-paid, signature required and insured for the value of the item(s) to:
LDI
ATTN: Repair Dept
441 N. 5th St.
4th Floor
Philadelphia, PA 19123
